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Refund Policy

Refund Policy

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Processing Your Refund

  • If approved, your refund will be issued to your original method of payment.

  • Refunds are typically processed within 5 working days of receiving the returned item.

  • Please note that depending on your bank, it may take additional time for the refund to appear in your account.

Refund Exceptions

We reserve the right to refuse a refund if:

  • The returned item shows signs of use, wear, or damage not caused during delivery

  • The item is not returned in its original packaging

  • The return is made outside the 14-day return window

Shipping Costs

  • Original delivery charges (if any) are non-refundable.

  • If your return is due to a faulty or incorrect item, we will reimburse your return postage costs.

Late or Missing Refunds

If you haven’t received your refund after 7 working days:

  1. Check your bank account again.

  2. Contact your credit card provider or bank.

  3. If you’ve done all of the above and still have not received your refund, please contact us at support@florabloom.co.uk.

Returns Policy

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Returns Policy

We want you to love your purchase from FloraBloom. If for any reason you’re not completely satisfied, we’re here to help.

Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to return your order within 14 calendar days of receiving it — no questions asked.

To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging.

  • Please include your order number or proof of purchase with the return.

How to Request a Return

To initiate a return, please email us at support@florabloom.co.uk with the following:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return (optional)

We will respond with return instructions and the return address.

Return Shipping

Customers are responsible for the cost of return postage, unless the item is faulty or damaged.
We recommend using a tracked delivery service, as we cannot guarantee receipt of returns without tracking.

Items Not Eligible for Return

We do not accept returns for:

  • Items that have been used, damaged, or altered

  • Gift cards

  • Final sale or clearance items (if clearly marked as non-returnable)

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of delivery. We’ll arrange a replacement or full refund, including any return postage costs.

Shipping Policy

Shipping Policy

At FloraBloom, we are committed to delivering your order quickly, safely and free of charge throughout the United Kingdom.

Delivery Area

We currently offer shipping to all regions within the UK, including England, Scotland, Wales, and Northern Ireland.
We do not ship internationally at this time.

Delivery Times

  • Orders are processed within 1 to 2 working days.

  • Standard delivery takes approximately 2 to 5 working days after dispatch.

  • You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.

Please note: Delivery times may vary during peak seasons or due to external factors beyond our control (e.g. postal strikes, adverse weather conditions).

Delivery Charges

We are pleased to offer free standard delivery on all orders — no minimum spend required.

Missed Deliveries or Incorrect Addresses

Please ensure your delivery details are correct at checkout.
If a parcel is returned to us due to an incomplete or incorrect address, we will contact you to arrange redelivery. Additional shipping fees may apply in such cases.

Damaged or Lost Parcels

If your order arrives damaged or appears lost in transit, please contact our support team within 7 days of the expected delivery date. We’ll work swiftly to resolve the issue.

Terms of Service

Terms of Service

By using our website (www.florabloomuk.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

1. About Us

This website is operated by FloraBloom, located at:
85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom.

2. Eligibility

To place an order with us, you must be at least 18 years old and provide accurate and complete information.

3. Products

All products listed are for decorative purposes only. We make every effort to display items accurately, but we cannot guarantee that colours or dimensions will appear exactly as shown due to screen settings or production variations.

4. Prices & Availability

Prices are listed in pounds sterling (£) and include VAT where applicable.
We reserve the right to change product prices and availability without prior notice.

5. Orders & Payments

Once an order is placed, you will receive a confirmation email.
All payments are processed securely. We accept major credit/debit cards and other payment methods available at checkout.

6. Delivery

Delivery times are provided as estimates. Delays caused by couriers, weather, or other external factors are beyond our control.

7. Returns & Refunds

Please refer to our Returns Policy and Refund Policy pages for full details on cancellations and refunds.

8. Liability

We are not liable for any indirect or consequential losses arising from the use or misuse of our products or services.

9. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the website after changes constitutes your acceptance of those changes.

Manchester Arndale, Manchester, M4 3AQ, United Kingdom